The Jokers Triple Guarantee: Price, Delivery & Size Fit

Every order from Jokers Costume Mega Store is backed by our Triple Guarantee: a Price Beat Guarantee (find the same in-stock item cheaper online in Australia and we beat that price by 5%), a Delivery Guarantee (if your order arrives late you get a full refund, delivery fees included, and you keep the costume), and a Size Fit Guarantee (use our free Size scan on adult costumes, and if the recommended size does not fit, we exchange it free). Below is exactly how each one works, and the simple steps to make sure you are covered.

What is the Jokers Triple Guarantee?

The Triple Guarantee is our promise on the three things that matter most when you buy a costume online: the price, the delivery, and the fit. It applies to orders placed at jokerscostumemegastore.com.au. Jokers is a retail store, which means you buy and own your costume outright. We do not hire or rent costumes, so there is no return-by date, no bond, and no damage fee to worry about.

The three guarantees at a glance

How does the Price Beat Guarantee work?

If you find the same in-stock item selling for less somewhere else online in Australia, we will not just match that price, we will beat it by 5%. This applies even when the other retailer is running a discount, and even alongside our own offers.

To use it, get in touch with the details of the item and where you found it cheaper. As long as it is the same product, in stock, and available online in Australia, we will beat the price. It is our way of making sure you never pay more than you need to for the costume you want.

What happens if my costume arrives late?

If your order arrives later than expected, you receive a full refund, including any delivery fees you paid, and you keep the costume. In other words, a late delivery means the costume is effectively on us.

We work hard to get your order to you on time. Orders placed before 1PM AEST Monday to Friday are dispatched the same day, and you can choose Standard, Express or Premium delivery at checkout. Every order comes with tracking so you can follow its progress. If your event is close, choose a faster delivery option to give yourself a comfortable buffer.

How does the Size Fit Guarantee and the Size scan work?

Costumes are not cut like everyday clothes, so sizing can be the trickiest part of buying online. That is why we built the Size Fit Guarantee around our free Size scan.

Here is how to be covered on an adult costume:

• Run the free Size & Fit scan on the product you want.
• Buy the size the Size scan recommends.
• If that size does not fit, we exchange it for the correct size, free, at our cost.

The Size scan works by measuring the outer points of your body shape to recommend the best size for each costume. It does not take or store a photo of you. The Size Fit Guarantee applies to adult costumes only, and it applies when you have used the Size scan and purchased the recommended size. It does not cover a change of mind, a size you chose without using the Size scan, an event that is cancelled, or illness.

Why buy from Jokers instead of hiring a costume?

Costume hire can look cheaper up front, but buying from Jokers is often better value once you factor in the guarantees and the freedom of owning your outfit. Here is how the two compare.

Because you own your Jokers costume, there is no pressure to return it in perfect condition by a deadline, and it is yours to wear again next time. Pair that with the Triple Guarantee and you get hire-style flexibility without the bond, the damage fees, or the ticking clock.

Frequently asked questions

How does the Jokers price beat guarantee work?

If you find the same in-stock item cheaper online anywhere in Australia, let us know where, and we will beat that price by 5%, even if the other store is running a sale. It needs to be the identical product and in stock.

What happens if my order arrives late?

You receive a full refund, including delivery fees, and you keep the costume. Order before 1PM AEST on a weekday for same-day dispatch, and choose Express or Premium at checkout if your event is soon.

Is the Size & Fit guide accurate and reliable?

The Size scan measures the outer points of your body shape to recommend the best size for each specific costume, which takes the guesswork out of ordering online. It is reliable enough that we back it with our Size Fit Guarantee: buy the size it recommends on an adult costume and if it does not fit, we exchange it free.

Does the Size app take a photo of me?

No. The Size scan measures the outer points of your shape to work out your measurements. It does not take or store a photo.

Which costumes does the Size Fit Guarantee cover?

Adult costumes, when you have used the Size scan and bought the recommended size. It is designed for adult sizing, where getting the fit right matters most.

Can I return a costume if I change my mind or my event is cancelled?

The Size Fit Guarantee does not cover change of mind, illness, a cancelled event, or a size you chose without using the Size scan. For full details on returns, see our exchange and refunds page.

What if my costume is faulty or damaged?

Faulty or damaged items are covered separately under our refund policy for defective products and your rights under Australian Consumer Law. Get in touch with the details and we will sort out a replacement or refund. The full steps are on our exchange and refunds page.

Does Jokers hire or rent costumes?

No. Jokers Costume Mega Store is a retail store, so every costume is yours to buy and keep. That means no bond, no damage fees, and no return-by date.

Ready to shop with confidence? Browse the full range at the Jokers costume shop, or dive straight into Halloween costumes and masquerade masks.