Delivery Guarantee

 

We backup what we say with our Guaranteed Delivery On Time Or Its FREE offering.

Let's talk about delivery options first and leave the best part to last!

You may select Store Pick Up from our Brisbane Store (subject to conditions) or we use TNT Overnight Premium Service ,Express Post, StarTrack Express and a number of couriers to ship our retail costumes and accessories. We ship the same day for items in stock where the order has been placed by 12.00pm Brisbane time. TNT Overnight Premium Service can offer next business day delivery (subject to stock being in our Rocklea warehouse and the TNT network delivery times with over 95% being delivered the next Business day)

Premium Overnight Express

Pricing starts at $27.50 and is based on size, quantities and delivery address.

Delivery time is 1 business days from time of order when you place your order before our 11:00am Brisbane time cut-off. (Subject to TNT network ). Note over 95% are delivered in this time with the balance being delivered the day after.

Express Post 

Pricing starts at $16.50 and is based on size, quantities and delivery address.

Delivery time is estimated at 2-4 business days when you order before our 12:00pm Brisbane time cut-off. (Subject to Australia Post network which has congestion during November and Christmas period and other calamities such as natural disaster events may affect this delivery time.)

*If an item is not in stock in Brisbane and we have to arrange for it to be transferred from our Melbourne or Sydney warehouses, this will impact on our delivery times by adding an extra day to the delivery time. (Please understand that the Christmas period, severe weather, bush fires, aircraft or vehicle mechanical failures, and other such calamities may affect this delivery time.)

Standard Delivery *

Pricing starts at $12.95. Delivery time is estimated at 5-17 business days when you order before our 12:00pm Brisbane time cut-off. (Subject to Australia Post network which has congestion during November and Christmas period and other calamities such as natural disaster events may affect this delivery time.)

Delivery times vary based on your location as per Australia Post:

     *Orders overs $124.99 are free for Standard Shipping (subject to shipping address). Free Standard shipping is excluded on Halloween Animated props and large bulky items that need to be sent unless otherwise stated as a promotion.

    Standard Shipping

    Order Value - $00.00 – $124.99.  Standard Shipping cost from $12.95 (subject to shipping address and excludes Halloween Props)
    Express Post
    Order Value - $0.00 and up.  Express Post cost fromt $16.50 ( subject to size, quantities and delivery address)
    TNT Overnight Premium Service
    Order Value - $0.00 and up.  Express Post cost starts at $27.50 ( subject to size, quantities and delivery address). Please note that this service is only available for items stocked at our Rocklea store.
    Store Pickup 
    Free delivery and handling charges for orders over $60.00 and there is a $5.00 fee applicable for orders under $60.00

    So what happens if we don't meet the required date for your event?

    Normally most of our competitors will offer the following:

    If your order does not reach you in time for your event, they will happily pay for the return postage and refund you in full for your purchase once returned.

    What we offer with our DELIVERY GUARANTEE is so much more!

    If we don't meet the required date for your event and you have nominated a Required Date on your order for our Premium Service and Express post only, we will refund you the cost of your purchase including any delivery fees paid and you DON'T HAVE TO RETURN THE ITEMS THAT YOU ORDERED*

    What are you waiting for! Try us now and see how we delivery on time!

    *Please understand that severe weather, bush fires, aircraft mechanical failures, November and Christmas period and other major congestion periods, COVID lockdowns and other such calamities out of our control including Pre-Orders delays may affect this guarantee. Unfortunately in these circumstances, our DELIVERY GUARANTEE offer is not applicable, including where you have not entered a required date on your order.