Delivery Guarantee

 

We backup what we say with our Guaranteed Delivery On Time Or Its FREE offering.

Let's talk about delivery options first and leave the best part to last!

Standard Delivery - Free for Orders over $89.99 (excluding Western Australia and the Northern Territory)

Orders placed on any business day before 10:30am Brisbane time will be dispatched the same day using AusPost or Sendle standard shipping. Shipping rates start from $10.95 (Local Delivery within 20 klms of our store) for the Brisbane metro area and is free for orders over $89.99*. Please see the below pricing for your area.

  • Other Brisbane Region, other states and territories (excluding WA or NT*) - $11.95
  • Western Australia and the Northern Territory - $14.95
  • Cocos Keeling, Christmas and Norfolk Islands - $22.95

You can track your order at AusPost or Sendel with the consignment number emailed to you once your order has been dispatched from our warehouse.

Delivery times vary based on your location, as per Australia Post:

  • Brisbane Metro: 2-3 business days
  • Regional (ex WA and NT): 4-7 business days
  • Metro (ex. Brisbane): 3-6 business days
  • WA and NT: 7-10 business days

Due to Christmas volumes, delivery times may be longer for standard shipping. If you require your order by Christmas or for any other event sooner than Standard Delivery, we recommend choosing our Express Post or Priority Delivery services.

*Orders to WA and NT over $89.99 incur a flat standard delivery fee of $7.95

Express Post - Next business day delivery*

Pricing starts at $16.50 for a 500g Satchel and varies for 1kg, 3kg and up to $28.95 for a 5kg Satchel.

*Delivery time is estimated at 1-2 business days for most metropolitan suburbs and larger regional areas Australia wide when you order before our 10.30am Brisbane time cut-off.

Delivery times vary based on your location, as per Australia Post.

Please understand that severe weather, bush fires, aircraft mechanical failures, and other such calamities may affect this delivery time.  

You can track your order at Express Post with the consignment number emailed to you, once your order has been dispatched from our warehouse.

Orders being delivered to Cocos Keeling, Christmas and Norfolk Islands cannot be sent with this option. 

Priority Delivery (StarTrack Express) - Next business day delivery*

Pricing starts at $18.50 depending on size and quantities.

*Delivery time is estimated at 1-2 business days for most metropolitan suburbs and larger but not all regional areas Australia wide (except WA and NT) when you order before our 10:30am Brisbane time cut-off.

Please understand that severe weather, bush fires, aircraft mechanical failures, and other such calamities may affect this delivery time.  

You can track your order at StarTrack Express with the consignment number emailed to you. Tracking information will be available from the next business day.

Orders being delivered to Cocos Keeling, Christmas and Norfolk Islands cannot be sent with this option. 

So what happens if we don't meet these delivery times?

Normally most of our competitors will offer the following:

If your order does not reach you in time, they will happily pay for the return postage and refund you in full for your purchase once returned.

What we offer with our DELIVERY GUARANTEE is so much more!

If we don't meet these delivery dates, we will refund you the cost of your purchase including any delivery fees paid and you DON'T HAVE TO RETURN THE ITEMS THAT YOU ORDERED*

What are you waiting for! Try us now and see how we delivery on time!

*Please understand that severe weather, bush fires, aircraft mechanical failures, and other such calamities may affect this guarantee. Unfortunately in these circumstances, our DELIVERY GUARANTEE offer is not applicable.