Delivery Guarantee

 

We backup what we say with our Guaranteed Delivery On Time Or Its FREE offering.

Let's talk about delivery options first and leave the best part to last!

You may select Store Pick Up from our Brisbane Store (subject to conditions) or we use Express Post, StarTrack Express and a number of couriers to ship our retail costumes and accessories. We ship the same day for items in stock where the order has been placed by 12.00pm Brisbane time.  Express Post and StarTrack can offer next day delivery (subject to stock being in our store and the Express network delivery times) to addresses within their Express Post network, including Brisbane, Sydney, Melbourne, Adelaide, Hobart Area and Perth CBD. 

Standard Delivery by couriers is available to 25 major metropolitan and regional centres and can take 7-12 business days, with 12-17 business days delivery to Perth and Darwin and 14-21 business days in Regional WA and Regional NT. (Subject to Australia Post network which has been impacted by COVID)

Express Post - from $16.50  - Next business day delivery*

Pricing starts at $16.50 and is based on size and quantities.

Delivery time is estimated at 2-3 business days for most metropolitan suburbs and larger regional areas Australia wide when you order before our 12:00pm Brisbane time cut-off. (Subject to Australia Post network which has been impacted by COVID)

*If an item is not in stock in Brisbane and we have to arrange for it to be transferred from our Melbourne or Sydney warehouses, this will impact on our delivery times by adding an extra day to the delivery time. (Please understand that severe weather, bush fires, aircraft or vehicle mechanical failures, and other such calamities may affect this delivery time including delays caused by COVID-19.)

Priority Delivery (StarTrack Express) - from $16.50 - Next business day delivery*

Pricing starts at $16.50 depending on size and quantities.

Delivery time is estimated at 2-3 business day for most metropolitan suburbs and larger but not all regional areas Australia wide (except WA and NT) when you order before our 11:30 am Brisbane time cut-off.(Subject to Australia Post network which has been impacted by COVID)

*If an item is not in stock in Brisbane and we have to arrange for it to be transferred from our Melbourne or Sydney warehouses, this will impact on our delivery times by adding an extra day to the delivery time. (Please understand that severe weather, bush fires, aircraft or vehicle mechanical failures, and other such calamities may affect this delivery time including delays caused by COVID-19 .) 

Standard Delivery -  $12.95 - Free for Orders over $99.99 *(excluding Western Australia and the Northern Territory)

Orders placed on any business day before 12:00pm Brisbane time, will be dispatched the same day using AusPost or Sendle standard shipping. Please see the below pricing for your area.

  • Outer Brisbane Region, other states and territories (excluding WA or NT*) - $12.95
  • Western Australia and the Northern Territory - $15.95
  • Cocos Keeling, Christmas and Norfolk Islands - $23.95

You can track your order at AusPost or Sendel with the consignment number emailed to you once your order has been dispatched from our warehouse.

Delivery times vary based on your location due to COVID-19 delays, as per Australia Post:

  • Brisbane Metro: 3 - 5 business days
  • Regional (ex WA and NT): 7 - 13 business days
  • Metro (ex. Brisbane): 5 - 12 business days
  • WA and NT: 12 - 17 business days
  • WA and NT (Regional): 14 - 21 business days

    Standard Shipping is subject to the following:

    1. Special orders will take at least 2 days to be sent from our suppliers to us before we can arrange any form of shipping to you, which will impact on the time you receive the items.

    2. If an item is not in stock in Brisbane and we have to arrange for it to be transferred from our Melbourne or Sydney warehouses, this may impact on our delivery times.

    *Orders overs $99.90 are free for Standard Shipping (this excludes Express or Priority Delivery options and having more than 1 item to Western Australia and the Northern Territory). Free Standard shipping is excluded on Halloween Animated props and large bulky items that need to be sent

    Standard Shipping
    Order Value - $00.00 – $99.99.  Shipping cost is $12.95 (Subject to number of items plus $3.00 extra for WA and NT )
    Express Post
    Order Value - $0.00 and up.  Express Post cost starts at $16.50 ( Subject to number of items and weight, plus extra for WA and NT)
    Priority Delivery (StarTrack Express)
    Order Value - $0.00 and up.  Shipping cost starts at $16.50 ( Subject to number of items, plus extra for WA and NT)
    Store Pickup 
    Free delivery and handling charges.

    So what happens if we don't meet the required date for your event?

    Normally most of our competitors will offer the following:

    If your order does not reach you in time for your event, they will happily pay for the return postage and refund you in full for your purchase once returned.

    What we offer with our DELIVERY GUARANTEE is so much more!

    If we don't meet the required date for your event and you have nominated a Required Date on your order, we will refund you the cost of your purchase including any delivery fees paid and you DON'T HAVE TO RETURN THE ITEMS THAT YOU ORDERED*

    What are you waiting for! Try us now and see how we delivery on time!

    *Please understand that severe weather, bush fires, aircraft mechanical failures, Christmas period, COVID lockdowns and other such calamities out of our control including Pre-Orders delays may affect this guarantee. Unfortunately in these circumstances, our DELIVERY GUARANTEE offer is not applicable, including where you have not entered a required date on your order.