Delivery Guarantee
On Time.Or It's Free.
We dispatch the same day you order (before 1PM AEST). If it's late — we refund your entire order. Not just shipping. Every. Single. Cent.
All options dispatched same day when you order before our cutoff. Pick the speed that suits your event.
Via Australia Post. Great value for non-urgent orders. Free for orders over $150 (excludes Halloween props & large bulky items).
Via Australia Post Express. Perfect when your event is within the week.
Via Team Global Express. Over 95% delivered next business day. Best choice when it must arrive tomorrow.
* Pricing varies by size, quantity and delivery address. Free standard shipping excludes Halloween animated props and large bulky items.
Or you pay nothing.
Every other retailer talks about fast shipping. We back ours with a full order refund. Miss our window — get every cent back.
- Same-day dispatch for in-stock items ordered before the cutoff
- Late delivery = entire order refunded — not just shipping, every cent
- Real-time tracking via AfterShip — always know where your order is
- Ships from Brisbane — faster to QLD, NSW, VIC, SA & WA
- For Express and Premium: a nominated required-by date must be in your order notes at checkout for the guarantee to apply
- Inter-warehouse transfers may add 1 business day if Brisbane stock is low
Not just the shipping fee. Not a store credit. Not a partial refund. If it's late — we refund every single cent you paid.
No competitor offers this. We do.
To qualify for the Delivery Guarantee on Express Post and Premium shipping, you must provide a nominated required-by date in the order notes field at checkout.
This date is used to determine whether your delivery fell within the guaranteed window. Without a nominated date, the Delivery Guarantee will not apply to those orders.
Standard shipping does not require a nominated date — the guarantee applies based on estimated delivery times from dispatch. Always add your event date at checkout when selecting Express or Premium shipping.
Most orders already qualify. Here's the simple rule:
get free standard shipping
Applies automatically at checkout. No code needed. Excludes Halloween animated props and large bulky items. Stack with our Price Beat Guarantee — lowest price AND free delivery.
SHIP $150+
Everything you need to know before you order.
Every order at Jokers is protected three ways. No fine print. No hassle.
Late delivery? We refund your entire order — not just shipping. Every cent.
You are hereORDER
You pay nothing. At all.
We back our delivery promise with the boldest guarantee in Australian retail. Miss our window and we refund your entire order — not just the shipping. Everything.