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Customer Reviews

3.0

★★★★★

Based on 2 reviews

Customer photo from Louise Edebonelou e
★☆☆☆☆

1 star Minimum, Jokers is a JOKE. The sizing is incorrect. “I placed an online order because of their 'size fit guarantee'. They had good reviews, as far as I could see. Ordering requires doing a body scan on your phone. I followed all instructions, but the phone camera would freeze, despite trying to activate it several times. I thought I’d rely on the size guide and placed the order for cowgirl chaps and a vest. Costume arrived, it looked great, but is unfortunately too small. Despite reading the size guide and double checking that my body measurements sat comfortably within that range, the chaps could not go up past my thighs. I tried emailing and eventually got through to ‘sales’. From the date of lodging the request for a refund to now, it has been 20 days and with every attempt to explain the issue I had with the Size scan app, the ill-fitting chaps and my request to send back for a refund, I was always met with a rebuttal from the sales team and an unwillingness from them to assist me in any way. Because I had not used the Size Scan app, I was ineligible for a refund. No ifs, ands or buts. The Jokers team asked me to send photos of the measurements of the costume to verify it was correct. I did, but they informed me the costume size did fall within their size guide range. After 19 emails back and forth, the last photo (attached) they sent me showed the tag size L (apparently) chaps on a model, with a measuring tape noting 95cm around her waist. On the website, their size guide for a size L waist is 74-84cm. I know my maths, so that tells me I’m being fed false information. In the end I did not receive a refund. What a terrible experience. Jokers claimed repeatedly that over 30000 customers have used the Size Scan app. I’d love to know how many had proper fitting costumes. Australia is supposed to have good customer service. But Jokers is a JOKE. AVOID this company and save your money.”

– Louise Edebonelou e

★★★★★

Very happy with the quality cowgirl costume of the “Very happy with the quality of the costume Express delivery came just in time before the weekend very impressed”

– Catherine Rokowaqa

  • 5 stars: 1 (50%)
  • 4 stars: 0 (0%)
  • 3 stars: 0 (0%)
  • 2 stars: 0 (0%)
  • 1 star: 1 (50%)
L
Louise Edebonelou e
Large
1 star Minimum, Jokers is a JOKE. The sizing is incorrect.

I placed an online order because of their 'size fit guarantee'. They had good reviews, as far as I could see. Ordering requires doing a body scan on your phone. I followed all instructions, but the phone camera would freeze, despite trying to activate it several times. I thought I’d rely on the size guide and placed the order for cowgirl chaps and a vest.
Costume arrived, it looked great, but is unfortunately too small. Despite reading the size guide and double checking that my body measurements sat comfortably within that range, the chaps could not go up past my thighs. I tried emailing and eventually got through to ‘sales’.

From the date of lodging the request for a refund to now, it has been 20 days and with every attempt to explain the issue I had with the Size scan app, the ill-fitting chaps and my request to send back for a refund, I was always met with a rebuttal from the sales team and an unwillingness from them to assist me in any way.

Because I had not used the Size Scan app, I was ineligible for a refund. No ifs, ands or buts.

The Jokers team asked me to send photos of the measurements of the costume to verify it was correct. I did, but they informed me the costume size did fall within their size guide range.

After 19 emails back and forth, the last photo (attached) they sent me showed the tag size L (apparently) chaps on a model, with a measuring tape noting 95cm around her waist. On the website, their size guide for a size L waist is 74-84cm. I know my maths, so that tells me I’m being fed false information.

In the end I did not receive a refund. What a terrible experience. Jokers claimed repeatedly that over 30000 customers have used the Size Scan app. I’d love to know how many had proper fitting costumes.

Australia is supposed to have good customer service. But Jokers is a JOKE. AVOID this company and save your money.

C
Catherine Rokowaqa
Extra Large
Very happy with the quality cowgirl costume of the

Very happy with the quality of the costume
Express delivery came just in time before the weekend very impressed

Hi Catherine, we're thrilled to hear you're happy with the cowgirl costume and that it arrived just in time! Thanks for your lovely review and for shopping with us at Jokers Costume Mega Store.

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