I haven't dealt with Jokers much aside from placing my order but they appear to be very courteous, genuine and to care about their customers. I understand that the costume is not made by Jokers, so I can't really fault them. However, the item itself is quite poor quality. The additions to the dress are fine and I think are justifiable for a $100 price tag, but the dress itself is not. Immediately upon opening the package the dress came apart, the stitches literally falling apart in my hands with no pressure. As the dress is falling apart (haven't worn it once), I've decided to pull the remaining stitches apart and use the fabric as a template, buy nice quality fabric from Spotlight and make my own dress. So is $100 worth a template for a better quality dress you make yourself? Possibly, I have found the dress handy as a guide. If you want the dress for a template than you might like this. If you do buy this dress I'd recommend taking a jumper with you for when it falls apart! Also, it came ridiculously crinkled from the way it was packed (not by jokers), tried professional steaming but still couldn't get them out, it's not a great look.